Service

This page explains our IPTV service the way a policy page should. It covers what you get, how you pay, where the limits are and what we expect from you. Northline IPTV is an IPTV provider for Canadian homes. We keep our rules short so you can check them before you order, not after. Most sections end with a plain note on what the rule means for you, and the three guides in this section go deeper on what is included, on 4K and on activation. If something is unclear, ask us first. We would rather answer a question before you pay than untangle a misunderstanding later.

The IPTV service section, page by page

Three guides sit under this page. Each one covers a single part of the service in depth, so this overview can stay short on each point. Open the one that matches your question now, and come back here for the rest.

A suggested order if you are new: read this page to understand the rules, then what is included to compare the packs in detail, then how activation works so the first evening holds no surprises. If you own a 4K TV, add the 4K guide before you choose a pack, because your line and your device matter as much as the pack itself.

What this means for you: you do not need to read everything. Each guide stands on its own, and each ends by pointing to the next useful step.

How our IPTV service works, in plain terms

IPTV means television delivered over your internet connection instead of a cable or a dish. You do not get a box from us. You get access details. You enter those details in a player app on a device you already own, and the app shows the live channels, series and movies included in your pack.

Our part of the job is simple to describe. We run the service, we send your access, and we help you when something does not work. Your part is also simple. You choose a pack and a duration, you install a player from your device’s official app store, and you keep a stable internet connection. A third party sits between us: the company that publishes your player. It makes the app, updates it and, for some players, sells a licence.

It also helps to know what we do not provide. We do not supply hardware, we do not install apps on your behalf and we do not manage your home network. We do not send channel lists by e-mail before an order, and we do not hand out shared playlists. Everything you receive is personal to your order and tied to your own access.

What this means for you: the quality of your evening depends on three things working together: our service, your player and your home connection. We handle the first one fully and help with the other two.

Our part, your part and the publisher’s part

Most questions are solved faster when they go to the right place first. Here is how the work is split, in three short panels.

Even where the fix is not ours to make, we help. If a player update moves a setting, we tell you where it went. If your Wi-Fi is the bottleneck, we explain the checks in order. What this means for you: you can always start with us. We will say plainly when the answer sits with the publisher or with your home setup, and what to do next.

One practical example: when a player changes its menus after an update, the access details still work, but the place where you enter them may move. That is the publisher’s change, not a change to your service. A short message to us with the player name usually gets you the new path in one reply.

The three packs side by side

All three packs work the same way. They differ in the size of the catalogue and in their focus on 4K. The figures below are the ones we publish for each pack. We do not round them up and we do not add numbers we cannot stand behind.

The catalogue includes French-language and international content. We do not list individual channels on this site. If you need a specific language, ask support before ordering, and we will tell you honestly whether the pack you are looking at fits that need. The what is included guide breaks each pack down further.

Read the table by rows. Live channels grow from Premium to VIP Premium, and the Ultimate 4K Pack counts its channels in 4K. The series library is deepest on VIP Premium. The movie library is largest on Ultimate 4K. Everything else stays the same across the three: the connection rule, the durations, the payment rule, the support. Choosing a pack is a choice about catalogue and picture focus, not about different terms.

Choosing a pack by your screen and your habits

Which pack suits you depends on how you watch and what you watch on. Two questions usually settle it: what fills most of your evenings, and which screen and line you watch on. Here are the situations we see most.

If you are still unsure, look at two things only: the TV you watch most and the speed your line delivers in that room in the evening. Those two answers point to the right pack in most homes. If they do not, write to us with your device and your measured speed, and we will suggest a pack and explain why. Our 4K quality guide helps if you are on the fence about the Ultimate 4K Pack.

What this means for you: the pack follows from your screen, your line and your habits. A bigger catalogue cannot fix a slow line, and a 4K pack cannot make an HD TV show 4K.

Durations, one payment and no renewal

Every pack is sold for 1, 3, 6 or 12 months. You pay once, at the time of your order, in Canadian dollars, by card or PayPal. We do not publish prices on this page because they can change. See current prices on the plans page.

Here are the rules that apply to every order:

• No contract. You are not tied to us beyond the period you paid for.
• No automatic renewal. We never charge you again without a new order from you.
• One payment per period. There are no monthly debits during a 6- or 12-month plan.
• The same catalogue for a given pack, whatever the duration.

Within a pack, a longer duration costs more in total and less per month; the 12-month duration has the lowest cost per month of the four. A first order is usually best on 1 month, so you can see how your TV, router and player behave together before committing longer. Our IPTV subscription plans page compares the durations in full, and the payment guide explains card and PayPal.

What this means for you: you stay in control of your spending. When your period ends, the service stops. If you want to continue, you place a new order. Nothing happens in the background.

Screens and the one-connection rule in daily life

Each pack includes one simultaneous connection. In practice, one screen can play at a time. You may enter the same credentials on several devices in your home, for example a TV in the living room and a tablet in the kitchen. You just use them one at a time.

If you need more screens playing at the same moment, contact us through the contact page. Support will explain the conditions and the price for your situation. We do not publish a standard multi-screen offer, so please ask rather than assume.

One rule needs to be clear. Your access is for your own household. Passing your credentials to another home breaks our terms and usually causes playback problems for you, because the single connection gets taken. What this means for you: a home with one main screen and occasional use elsewhere fits the rule easily. A home where two people often watch different things at the same moment should ask first.

Devices and players for the IPTV service

The service runs on the devices most Canadian homes already own. You watch through a player app, which you install from your device’s official app store. Availability of each player depends on the device, so check its store first.

Supported players include IPTV Smarters Pro, TiviMate, Smart IPTV, IBO Player, XCIPTV and GSE Smart IPTV. Some ask for a publisher licence after a period of use; check the current price on the app’s official website. That cost is between you and the publisher, not part of your plan.

For step-by-step help on your screen, start with the devices overview, then open the guide for your device: IPTV on smart TVs, IPTV on Firestick, IPTV on Android TV box or IPTV on Apple TV. The IPTV app guide compares the players, with dedicated pages for IPTV Smarters Pro, TiviMate and IBO Player.

What this means for you: in most homes, no new hardware is needed. If your screen is on the list, a player from its official store is the only addition.

Picture quality and your internet speed

Streaming quality depends on your connection more than on anything else. We use simple figures per screen so you can check your line against them before you choose a pack or a quality.

Run a speed test on the device you plan to use, in the room where it sits, at the hour you usually watch. Evening speeds are often lower than morning speeds, especially in buildings where many units share one network. If your result sits close to the figure for your chosen quality, pick a lower quality in your player settings or improve your Wi-Fi before you think about a bigger pack.

The figures add up when support sets up more than one simultaneous screen for you. A 4K TV and a Full HD tablet together need 40 Mbps; two Full HD screens need 30 Mbps. Others in your home also use the line for calls, work, school and games, so leave room for them on top. A wired connection, or a strong 5 GHz Wi-Fi signal close to the device, makes the biggest single difference.

Preparing your home before you order

Most first-evening problems can be prevented before you pay. These steps take a short while and answer the questions that decide whether the service will feel smooth in your home.

1. Pick the main screen. Decide which TV or device you will watch on most, and check that it appears on the supported list.
2. Check its player. Open the device’s official app store and confirm that a supported player is available for it.
3. Measure the evening speed. Run a speed test on that device, in that room, at the hour you usually watch.
4. Improve the signal if needed. Move the router into the open, switch the device to 5 GHz Wi-Fi, or connect it by Ethernet cable.
5. Agree on the screen rule. Tell everyone at home that one stream plays at a time, and ask support first if two must play together.
6. Choose the inbox. Order with the e-mail address you check every day, so the access message does not sit unseen.
7. Ask about language. If one matters, write to support before ordering and keep the reply.

None of these steps needs special knowledge. The speed test is the one people skip most, and it is the one that matters most. A phone test beside the router says little about a TV two floors away; the number that counts is the one measured where you will watch. If it comes out close to 25 Mbps on a 4K screen, plan on Full HD for now and read the 4K guide before choosing the Ultimate 4K Pack.

What this means for you: a home that passes these seven steps usually goes from payment to first channel in one sitting, with nothing to troubleshoot.

Getting started with the IPTV service: from order to first channel

Activation is quick, but it helps to know the order of things before you start. Here is the full path, with what to expect at each step.

1. Before you pay

   Choose a pack and a duration

   Compare the three packs and pick 1, 3, 6 or 12 months. Ask about language first if it matters.

2. At checkout

   Pay once

   Card or PayPal, in Canadian dollars. Approve the payment if your bank asks.

3. Within minutes

   Read the access e-mail

   Xtream Codes details (server URL, username, password) or an M3U link.

4. Same evening

   Install a player

   From your device’s official app store.

5. First channel

   Enter the details and test

   Type them exactly as written, open a few channels, then set the quality to suit your line.

If the e-mail does not show up within minutes, look in your spam or promotions folder. If it is not there either, write to support with the e-mail address you used at checkout. The activation guide follows each step in detail, including the most common typing mistakes in the three Xtream Codes fields. The setup guide covers the first login on each kind of device, and the pages on Xtream Codes setup and M3U playlist setup explain each format.

What this means for you: most homes order and watch on the same evening. The only real waiting is for the payment to confirm and the e-mail to land. When the plan reaches its end date, access stops and nothing is charged; to continue, you place a new order, and if new details arrive, you update the profile in your player and delete the old one.

What a normal week with the IPTV service looks like

Once the first evening is behind you, the service settles into a routine. Knowing what normal looks like helps you spot what is not.

On a typical weeknight, you open the player, pick a live channel or continue a series, and watch. On a weekend, you might browse the movie library on the big TV, then pick up a series on a tablet in bed later, once the TV is off. The login stays the same on every device; only one plays at a time.

Small hiccups are part of any internet service. A channel that takes longer to start than usual, a guide that needs a refresh, or a player that asks for an update now and then are normal. What is not normal is a pattern: pauses every evening at the same hour, a login refused for days, or a guide that stays empty after refreshing. Those deserve a message to support, with your device, your player and what you see.

What this means for you: a normal week is quiet. When something repeats, it is a signal to check rather than to put up with.

Finding your way in the player

The player decides how the service looks on your screen. Each one arranges things differently, but most share the same sections. Learning them on the first evening saves time all week.

A typical player home screen. Names and layout vary from one app to another.

A few habits make the catalogue easier to live with. Use the favourites feature most players offer, so the channels you watch every day sit in one short list instead of thousands. Use the search field rather than scrolling. Set the picture quality in the player settings to match your line, and leave hardware decoding on if the option exists. If the guide shows the wrong times, fix the device clock first, then the player’s time shift; our TV guide setup explains how.

What this means for you: a little setup on the first evening, building a favourites list and checking the guide, makes every evening after it simpler.

Keeping your access safe

Your access details are personal to your order. Anyone who has them can use your single connection, and your own playback will stop. A few habits keep them where they belong.

• Keep the access e-mail in a folder you can find, and do not forward it outside your household.
• Install players only from your device’s official app store.
• Do not change security settings on your device to make a player work.
• When you sell or give away a device, remove the player profile first.
• When you send a screenshot to support, hide or crop the password.

These habits protect more than your viewing. A player from an unofficial source can carry far more risk than a missing channel, and a login shared widely tends to end up blocked for everyone using it. What this means for you: a private login on official apps keeps your evenings calm and your devices clean.

The same care applies inside the home. If a guest asks to watch on their own phone while your TV is playing, the single connection means one of the two streams will stop. Offer the TV instead, or wait until the TV is off. And when a family member moves out, remove the player profile from any device they take with them.

When the IPTV service stops working

When something goes wrong, the fastest fix usually comes from matching the symptom to the right guide. Here is where to start for the common cases.

Before you write to us, two quick steps solve a surprising share of problems: restart the router and the device, and make sure no other screen in the house is playing on the same login. If the problem remains, write to support with your device, your player, what you see on screen and when it started. Those four details usually let us answer in one message.

Deep dive: why “it worked yesterday” is useful information

When the service played normally yesterday and not today, the cause is almost always something that changed in between: a player update, a router restart that moved the device to another Wi-Fi band, a new device on the network, or the end date of the plan. Telling us what changed, even if it seems unrelated, often points straight at the fix.

If the access has reached its end date, the player shows an expired message or refuses the login. That is the no-renewal rule at work, not a fault. A new order brings new access, and the plans page shows the current prices.

How support works for the IPTV service

Support is part of every order, from the first question before you pay to the last day of your plan. It runs 7 days a week, by e-mail and on WhatsApp at +33 6 44 65 43 13, in English and in French.

The most useful message names the device, the player, what is on the screen and when it started.

Those four details let us answer in one reply instead of three. “It does not work” could mean a refused login, a paused picture, a black screen or an empty guide, and each has a different fix. “Living-room smart TV, TiviMate, picture pauses every few minutes since last night” points straight at the cause. A photo of the error on screen helps too; crop or hide the password before you send it.

Choose the channel that suits the moment. WhatsApp is handy for a quick question or a photo of the TV. E-mail suits anything you want on record, such as an order question or the conditions for a second screen. The same team reads both. Write in the language you are most at ease with; the reply follows the language of your message.

Support helps with your access, the player, the guide and connection problems, and it helps you find the cause when it sits on your side, in the router, the Wi-Fi or a player update. It cannot reach into your home, so it explains what to change and in which order. Our support page has more on reaching the team. What this means for you: you can write on any day, in either official language, and a precise first message usually gets a complete answer.

What the IPTV service does not include

A clear service has clear edges. Here is a fair view of what each plan includes and what sits outside it.

A word on legality, kept neutral: the technology is legal; whether a service is legal depends on the broadcasting rights it holds, so check before subscribing. That applies to us and to any other provider you consider. Our commitments page lists every rule we apply, and 10 questions to ask an IPTV provider helps you compare.

What this means for you: the price at checkout covers access to your pack for your chosen duration. Anything outside the left column is either yours to arrange or a question for support before you order.

Service words, explained

These terms appear on product pages, in the access e-mail and in our replies.

Pack

The catalogue you buy: Premium, VIP Premium or Ultimate 4K.

Duration

How long access lasts: 1, 3, 6 or 12 months, paid once.

Simultaneous connection

One stream playing at a given moment. Each pack includes one.

Xtream Codes

A login with three fields: server URL, username and password.

M3U link

A single playlist address that some players accept instead.

Player

The app that shows the service on your device, from its official store.

EPG

The electronic programme guide inside the player.

Hardware decoding

A player setting that lets the device’s chip handle the video, often smoother for 4K.

More guides across the site

Beyond this section, these pages answer the questions people ask most while setting up.

FAQ

Do I need a contract to use the IPTV service?

No. There is no contract. You pay once for 1, 3, 6 or 12 months and the service stops at the end of that period unless you place a new order.

Will I be charged again automatically?

No. We do not use automatic renewal. A new charge only happens when you choose to order again. Note your end date when you order, so the last evening of your plan does not catch you by surprise.

How fast do I receive my access?

Within minutes of your payment. The e-mail contains Xtream Codes details or an M3U link, ready to enter in your player. If it seems late, check spam and promotions, then write to support with the address you used at checkout.

Can I watch on two TVs at the same time?

Each pack includes one simultaneous connection. You can install it on several devices and use them one at a time. For more screens at once, contact support, which will explain the conditions and the price.

Does the catalogue include content in my language?

The catalogue includes French-language and international content. If you need a specific language, ask support before ordering so we can give you a straight answer in writing, for the pack you are considering.

How do I pay?

By card or PayPal, in Canadian dollars, as a one-time payment. See current prices on the plans page. Your receipt and your access both arrive by e-mail, and nothing is stored to charge you again later.

Do you supply a box or a device?

No. The service runs on devices you already own, through a player from the device’s official app store. Samsung and LG smart TVs, Android TV and Google TV boxes, Fire TV Stick, Apple TV, iPhone, iPad, Android phones and tablets, and PC are all supported.

Is the player licence included?

No. Some players ask for a licence from their publisher. We are independent from app publishers; check the current price on the app’s official website.

What speed do I need?

Per screen: 10 Mbps for HD, 15 Mbps for Full HD and 25 Mbps for 4K, measured at the screen in the evening. If support sets up extra screens for you, add their figures together.

Which pack should I choose first?

The one that matches your screen and habits: Premium for live channels, VIP Premium for series, Ultimate 4K for a full 4K setup. A 1-month first order lets you check it at home, on your own line and your own player, before you choose a longer duration. If you are torn between two packs, send support your device and your evening speed, and ask which one they would suggest for your case.